Colorado Springs

El Paso, Pueblo DHS share grants totaling $856,000

Money used to improve efficiency, shorten lines

COLORADO SPRINGS, Colo. - The Department of Human Services announced Tuesday that federal and state grants will make life easier for employees and clients in El Paso and Pueblo counties.

Julie Krow, executive director of the El Paso County DHS, revealed details of the grants at Tuesday's meeting of county commissioners.

"Only seven grants like these were awarded in the country," she said.  "We're thrilled to have them."

Krow said the grants will allow the offices to install a workflow management system, reducing the time required to process paperwork, thereby shortening lines and wait times at DHS offices.

"We'll have high-speed scanners that can digitize documents," she said.  "Arapahoe County instituted the system a few years ago and they've seen significant decreases in paper costs and processing time."

Arapahoe County is overseeing the project and the three counties will share the grant with Adams County.

Krow said the money also will pay for redesigning DHS offices to take full advantage of increased efficiency.The federal grant of around $614,000 will affect the SNAP food assistance program, while the state grant of around $241,000 will affect Medicaid.

Krow said DHS clients should begin noticing improved customer service by next spring.

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