COLORADO SPRINGS, Colo. - Colorado Springs City Council President Pro-tem, Jill Gaebler disagrees there should be a city ordinance to regulate how hotels treat bed bug infestations.
Before getting elected on council, Gaebler worked in affordable housing - where she came across the 'bed bug' issue before.
"It's a really difficult problem. It really takes a partnership between the person renting and the organization to work together," said Gaebler.
However, that doesn't always happen as we showed you with Christina Thomas. Management at the Extended Stay America did nothing for her, but offer her a new pillow when she discovered an infestation in her room.
Gaebler said that's not acceptable, but people who stay in hotels have choices.
"I think it's a free market issue where tourists, and guests will vote with their feet and they won't visit those establishments that have a history of having infestations," she said.
Staying at a nicer hotel is a luxury some people don't have.
"If they're not doing it on their own accord, the city should make it a responsibility," said Randy Lillie.
Gaebler said this is an administrative issue, something City Council could consider in the future, if Code Enforcement sees a high volume of infestation reports.
Hotels that already implement policies aren't opposed to an extra layer of accountability.
"I think it would help all the hotels to give guests an extra level of confidence," said Aaron Duff, General Manager for the Antlers Hotel.
Although - whether that will happen could depend on more people like Thomas coming forward.
We contacted Extended Stay America's corporate office several times on this matter, and we have not received a response.