Ticket mix-up causes Pueblo woman to miss flight to visit dying mom

PUEBLO, Colo. (AP) - A woman who wanted to visit her dying mother one last time was removed from a plane and left in tears after an online travel agency canceled her ticket just before the flight.

The travel agency blames it on a mix-up that started when the woman changed flights without telling them. The agency says it was trying to protect her from fraud.

Carrol Amrich of Pueblo, Colorado wound up driving to Minnesota. A couple hours into the trip, she got word that her mother had died.

Amrich says United Airlines offered no empathy or help for a clearly distraught traveler. United referred questions about the ticketing mix-up to the travel agency and said it refunded all money spent on the ticket and fees. It offered condolences to Amrich and her family.

comments powered by Disqus

Must See Videos

  • Suspect shot killed in Pueblo County
  • Recall effort starts against 3 Pueblo school board members
  • Pregnant woman, dog punched on flight from Colorado Springs
    Copyright 2017 KRDO. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
  • KRDO Talks: A prison in our own backyard holds some of the most dangerous people
  • El Paso County conducts 60th raid of marijuana growing operations