COLORADO SPRINGS, Colo. - A network outage that began Thursday extended the closing of Colorado Department of Motor Vehicles offices in El Paso and Pueblo counties for a second day Friday.
Chuck Broerman, clerk and recorder for El Paso County, said the outage was caused by a construction crew accidentally cutting a CenturyLink fiber optics cable that provided the offices with internet service."Without internet, people can't register for services online and we can't provide them in person," he said. "The internet connection is very intermittent. We thought it best to make sure repairs are completed before we reopen the offices."
As of Friday night, officials had not indicated when repairs will be finished and the offices will reopen.The DMV has five offices in Colorado Springs and one in Pueblo.Broerman said one Colorado Springs office, near the intersection of Union Boulevard and Research Parkway, is open on Saturdays and could serve customers if service is restored by then.
Many customers are worried about having expired tags and the risk of being cited by law enforcement officers until those tags can be renewed.
Broerman, however, said local law enforcement agencies are aware of the situation, implying that officers might be lenient toward drivers affected by the situation.
Many customers remember a series of DMV outages earlier this year that were caused by glitches in a new statewide software program.
On Friday, customers again were unhappy about taking time off work and making other plans in order to conduct business at the DMV offices, only to be unable to do so.
The situation also may have affected the state Department of Social Services office in Pueblo. Officials said because of the outage, staff were unable to process applications for immediate assistance.
The office remained open, however, and staff could still process paper documents and provide other services.
DMV employees have continued to work during the outages, catching up and getting ahead on paperwork, as well as filing and processing documents.